Refund policy

Please note that for some products, we do not accept returns. This includes:

• Made-to-order or customised items

• Products clearly marked as non-returnable on the product page

These items are made specifically for you and are excluded from our standard return policy, in accordance with UK Consumer Contracts Regulations.

If the item is faulty, damaged, or not as described, you are still entitled to a replacement or refund. Please contact us within 14 days of delivery if there is an issue with your order.

We accept returns for certain products that are not made-to-order or customised.

To qualify for a return:

• The item must be unused, in its original condition, and in its original packaging

• You must contact us within 14 days of receiving your order

• Items must be returned to us within 28 days from the delivery date

We recommend using a tracked shipping method, as we cannot be held responsible for items lost in transit.

Once we receive and inspect the return, we’ll issue a refund to your original payment method, minus any original shipping fees (if applicable).

We do not offer exchanges at this time